The Claims Process

Life and Funeral Claims Process

In the event of a death, you will need to lodge a claim on the deceased person’s insurance policy so that it can be assessed.

VIVA 365 has made it simple for you to claim by giving you the option to choose the method you are most comfortable with:

Contact our Call Centre on 0709 159 000
Complete the claims form and a consultant will call you
Visit us at any of the VIVA 365 branches countrywide
E-Mail us at info@viva-365.com

You can help speed up the claims assessment process by having the following documents ready when lodging a Claim:

    • A certified copy of the burial permit
    • Copy of policy owners ID
    • Copy of deceased's ID
    • Copy of beneficiary's ID
    • Completed claim form (Can be completed by VIVA 365 staff on notification of death)

Please note that we may require additional information / documentation dependent on the individual circumstances in order to assess the claim.

Other Claims

In the event of any other incident where you require to make a claim, you will need to lodge a claim on the insurance policy so that it can be assessed.

VIVA 365 has made it simple for you to claim by giving you the option to choose the method you are most comfortable with:

Contact our Call Centre on 0709 159 000
Complete the claims form and a consultant will call you
Visit us at any of the VIVA 365 branches
E-Mail us at insurance@platinum-mib.com

In order to speed up the process, it would be useful for you to have the following info at hand:

  • Policy Number
  • Your Name & ID
  • Policy type
  • Nature of the claim
  • Any Police abstracts/reports that may be necessary
  • Any other information you feel would be useful

If in doubt, or you need advice or help, do not hesitate to call our Call Centre on 0709 159 000

Emergency Contact:

In case of an emergency, please call: 0713643619 / 0727371678

The Claims Process

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0709 159 000

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We have a dedicated team of support staff at our Call Center. For any insurance needs and questions, feel free to get in touch with us on 0709 159000 or email us on info@viva-365.com #BestInsuranceCompany

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