We are here to help you lodge a claim and follow up on it as we keep you in the loop.

The first thing you need to do is report the claim to VIVA 365.

VIVA 365 has made it simple for you to claim by giving you the option to choose the method you are most comfortable with:
  1. Contact our call center on 0759 159 000 / 0709 159 000
  2. E-mail us at
  3. Visit us at any of our branches; NAIROBI – International House, along Mama Ngina Street, 5th Floor NAIVASHA – Biashara Plaza, 3rd Floor

Motor Claim


  1. Filled claim form
  2. Photo evidence
  3. Copy of Driver’s License
  4. Drivers comprehensive statement
  5. Police Abstract (accidental)

life & funeral claim


  1. Filled claim form
  2. Copy of the Deceased’s ID
  3. Copy of Beneficiary’s ID
  4. Certified copy of the burial permit
  5. Police Abstract (accidental)
  6. Medical summary (If death happened at the hospital)
  7. Chief’s acknowledgment letter (If death happened at home)
  8. Claimant’s bank details

Submit claim to:

Kindly note that we may require additional information / documentation depending on the individuals circumstances in order to assess the claim.

Emergency Contact

In case of an emergency, call: 0759 159 000